Oklahoma City, OK
Willing to relocate: Anywhere
Technical sales specialists
September 2015 to September 2017
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. providing telephone/email/ and remote diagnostic technical support of systems, applications for customers. Answers questions about installation, operation, configuration, customization, and usage of assigned products.
Assist customers about the products to provide them with the best service and knowledge they need
Enter in orders for products to be shipped.
Writing reports,procedure manuals and business correspondence.
Communication with answer phone calls and emails.
Handling inquiries and incoming work request.
Updating and maintaining database.
Trouble shoot technical and non-technical issues.
Customer Service / Trainer
October 2012 to September 2015
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Conduct client or market surveys in order to obtain information about potential custom Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
• Offer specific training programs to help workers maintain or improve job skills.
• Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
December 2011 to March 2013
• Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.
• Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
• Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
• Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
• Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
December 2010 to November 2011
Check patients’ pulse, temperature, and respiration.
• Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
• Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
• Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
Develop or coordinate fitness and wellness programs or services.
Manage or oversee fitness or recreation facilities, ensuring safe and clean facilities and
Track attendance, participation, or performance data related to wellness events.
July 2009 to May 2010
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Interpret and communicate work procedures and company policies to staff.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Develop or update procedures, policies, or standards.