Customer Service Specialists

The following is an example of a qualified / professional Customer Service Specialists resume sample(s). These resume examples uses an integration resume layout. The Resume initiates with the applicants qualification profile, outlining key-qualifications for Specialist job field.

Then, the candidate has an outline of their full work experience (employment history) in sequential order with employment dates on file.

Next is the Educational background, listed in descending order (most recent first). It then moves onto the Professional Background, highlighting skills separated into professional & personal skills.

And lastly, Certifications/Licenses that the candidate it involved with. Then a final part displays any other additional information that the candidate want it to be listed.

Resume Example for Customer Service Specialists

Customer Service Specialists

River Grove, IL

To obtain a position that will utilize my experience in customer service 
relations and that will benefit the company I’m employed for.

Authorized to work in the US for any employer

Work Experience

Customer Service Specialists

Empire Today/ Luna Division

August 2015 to October 2015

Inside contact with consumers with questions and/or concerns with upcoming or ongoing 
projects. Contact with installers and other departments when needed.

Scale Clerk

RMC Logistics

May 2015 to July 2015

Personal contact with truck drivers weighing trucks and trailers, logging all information on paper and computer programs. Contact with owners on a daily basis about paperwork, pictures and upcoming bookings.

Customer Service Representative


Bolingbrook, IL

December 2014 to March 2015

Customer Accounts Specialists 
Inside contact with customer account base updating account information, 
answering and solving customer issues and concerns, providing credits and work 
tickets for other departments to complete, communicating with other departments when needed.

Service Recovery Specialist

Sears Holdings

May 2014 to August 2014

Follow up with customers after deliveries were made making sure they are satisfied and delivery was complete, assisting with any issues, communicating with other 
warehouse’s when needed, swap inventory to provide on time deliveries, tracking 
truck deliveries making sure ETA’s were running on time.

Help Desk

S&S Activewear, LLC

April 2012 to February 2014

Inside contact with accounts processing claims for returned merchandise, 
assigning fees, charges and assisting with credits on customer accounts, plus assisting the Help Desk when needed.

Web Administrative Assistant

S&S Activewear, LLC

February 2005 to February 2014

Inside contact with prospective customer base, validating customer 
website registrations, assigning account and approving and providing online web access.

Mill Cutomer Service Representive

S&S Activewear, LLC

Bolingbrook, IL

March 2011 to April 2012

Inside contact with the companies manufactures, placing dropship orders for customers, tracking confirmed order and assisting with missed, lost or defective merchandise. Other duties included working with fellow employees for mill processing and issues when needed, contact with manufactures for garment information and 
stock availability, following claims and credits 
issued from the manufactures and assigning proper credits to customer 
accounts when issued.

Customer Accounts Specialists – Help Desk

S&S Activewear, LLC

December 2006 to March 2011

Inside contact with customer account base, assisting with missed, lost or damaged merchandise, sending out replacement 
merchandise, tracking of shipments, filing claims with manufactures and freight carriers, processing returns and assisting 
Customer Service Representative with difficult orders and tasks.

Customer Service Representative

S&S Activewear, LLC

February 2005 to December 2006

Inside contact with customer account base, faxing and collecting all 
paperwork needed to open new prospective accounts and answering any questions in the process. Setting up new accounts, 
processing incoming orders, confirming pricing and availability of merchandise, verifying tracking and delivery dates. 
Provide relevant customer information to other departments for processing for direct mill orders and web based accounts. Updating 
customer base when needed, accurately and efficiently 
completing projects assigned by department managers.

Assistant Customer Service Project Manager

American Stair Corporation

December 2000 to September 2003

Sorting daily mail to the correct departments. logging and collecting all 
paperwork for the quote process, entering quotes in the system for the Estimating Department, proof reading and correcting all 
quotes, faxing quotes to local Representatives, store and file all necessary paperwork for quoted projects, create and update 
all marketing and drafting time sheets and reports, 
assisting the Project Managers when needed.


Romeoville High School

Romeoville, IL

1987 to 1989