Mount Pleasant, MI
Customer-centric professional with significant experience in retail and banking environments along with expertise in
Microsoft functions. Consistently recognized for motivating teams to provide superior customer service and satisfaction.
Skilled time, resource and priority manager, proficient problem-solver, and personable communicator, building strong
relationships with clients, and team members. Quick learner with excellent technology skills and talent for integrating easily
with existing teams.
Willing to relocate to: Midland, MI – Alma, MI – Grandrapids, MI
Authorized to work in the US for any employer
September 2017 to Present
Provide superior customer service in various departments and at the P.O.S. registers. Answer questions about products and services offered by JCPenney. Merchandise products according to company policies and procedures. Respond quickly to
backup calls at the front end to ensure outstanding care of the customer. Consistently use suggestive selling to promote
company credit to increase sales and profit.
June 2012 to July 2017
Scheduled employees within payroll limits. Answered phone calls and questions for potential customers. Coordinated
appointments with customers to ensure consistent top-quality service. Solved any complaints quickly and accurately.
Processed paychecks and helped employees with any issues.
November 2007 to June 2012
Interacted extensively with customers, responded to inquiries, conducted account transactions, and promoted bank products and services. Researched account status and provided information to customers. Opened new accounts, resolved
problems, and executed signature functions. Balanced bank safe and drawer tills. Performed audits to identify cash
• Received letter of recognition from the President of the bank for outstanding
customer service during my initial training.
• Promoted to Key Carrier of the branch in 2010
May 2000 to September 2006
Scheduled, supervised, and coordinated up to 15 team members, ensuring appropriate assignment to maximize
manpower. Monitored performance and productivity; motivated team members to excel. Communicated with customers to resolve issues and provide guidance. Coordinated with other teams to meet customer needs.
Monitored sales and inventory; audited merchandise to identify/prevent shrink and control costs. Interviewed,
hired, trained and evaluated/developed employees. Merchandised products according to company guidelines.
BACHELOR OF BUSINESS in BUSINESS ADMINISTRATION
September 1989 to May 1995
• Operations Planning • Performance Management
• Employee Scheduling & Assignment • Policy & Procedure Compliance
• Project Coordination • Customer Relationships
• Shrink & Cost Control • Training & Team Motivation