Mortgage Servicer

The following is an example of a qualified / professional Mortgage Servicer resume sample(s). These resume examples uses an integration resume layout. The Resume initiates with the applicants qualification profile, outlining key-qualifications for Mortgage job field.

Then, the candidate has an outline of their full work experience (employment history) in sequential order with employment dates on file.

Next is the Educational background, listed in descending order (most recent first). It then moves onto the Professional Background, highlighting skills separated into professional & personal skills.

And lastly, Certifications/Licenses that the candidate it involved with. Then a final part displays any other additional information that the candidate want it to be listed.

Resume Example for Mortgage Servicer

Customer Service Specialist/Mortgage Servicer-Caliber Home Loans

Oklahoma City, OK

Work Experience

Mortgage Servicer

Caliber Home Loans

Oklahoma City, OK

I take inbound calls assisting customer’s with mortgage payments,insurance policies and taxes. Provide information about original loan documents and their mortgage loan.

Customer Service Specialist


February 2014 to April 2017

Assisted customers, stores, and restaurant personnel by handling questions, complaints, and inquiries via inbound telephone calls, voicemail messages, e-mail messages, comment cards, U.S. mail, etc. 
Solves customer issues and provides resolutions to the customer’s satisfaction. Escalates issues as needed to the appropriate individuals or departments. Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner. 
Follow-up of customer cases and escalations to management, other departments, customers, etc. and posts resolutions to case records.

Trader joes

Williams Sonoma

June 2012 to February 2014

Crew Member 
Handles the register, orders product as requested, receives product deliveries, ensuring orders and invoice accuracy. Stocks, rotates, merchandises and faces product according to department procedure. Maintained back stock areas, trained other staff as needed. Catalogs and codes invoices, if requested, according to procedure. Assists in other departments as needed and performed other duties that met business needs.

Customer Service Representative (Seasonal)

Williams Sonoma

October 2005 to 2014

Helped customers coordinate items of interest, navigated Internet to assist customers, transferred calls, conference calls, and made calls to necessary stores to accommodate customer needs. Confer with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Technical Support


January 2001 to August 2005

Diagnosed procedures to determine the source of the issues and problems, researched, isolated escalated calls, and resolved escalated calls, and made management decisions when necessary. Responded to telephone, written, and internet based inquiries, support is primarily related to external clients but may also assist and advise internal clients. Analyzed both routine and non-routine problems with wireless equipment, software applications, and network performance to identify problem root cause and recommend corrective action. Some interactions may require deviation from standard screens, scripts, and procedures. Recommend solutions to customer questions which may require follow-up or escalation to a higher level of expertise. 
Awards and Achievements 
♦Perfect Attendance for 3 years ♦Leadership Award ♦Customer Quality Award



Putnam City Original High school

May 2001