Mortgage Processor

The following is an example of a qualified / professional Mortgage Processor resume sample(s). These resume examples uses an integration resume layout. The Resume initiates with the applicants qualification profile, outlining key-qualifications for Mortgage job field.

Then, the candidate has an outline of their full work experience (employment history) in sequential order with employment dates on file.

Next is the Educational background, listed in descending order (most recent first). It then moves onto the Professional Background, highlighting skills separated into professional & personal skills.

And lastly, Certifications/Licenses that the candidate it involved with. Then a final part displays any other additional information that the candidate want it to be listed.

Resume Example for Mortgage Processor

Mortgage Processor

Jacksonville, FL

To achieve a diversified work background which enables me to meet the ever 
changing business needs and provide a solid foundation for advancement.

Authorized to work in the US for any employer

Work Experience

Mortgage Processor

Citibank/AT&T Universal Card Services

May 2012 to September 2017

Obtain and review required loan documents and submit to underwriter for review 
~Manages a pipeline of loans and ensures the process is maintained timely 
~Communicates with loan officers, title companies, underwriter and various agent effectively 
~Provides excellent customer service with internal and external clients 
~Complies with all company policies and procedures 
~Provides Aspect training to all new hire classes

Citibank/AT&T Universal Card Services

Jacksonville, FL

June 1990 to September 2017

Operations Fraud Specialist

Citibank/AT&T Universal Card Services

March 2011 to May 2012

Reviewed accounts to determine eligibility and/or assess risk 
~Resolved high complex customer situations 
~Determined specific verification and/or investigative procedures needed to make judgmental decisions 
~Conducted reviews to ensure customer and business requirements are met

Credit Risk Specialist

Citibank/AT&T Universal Card Services

February 2002 to March 2011

Conducted account reviews for credit abuse behaviors/tendencies 
~Verified suspicious payment activity on existing bankcard accounts 
~Processed fraud payments by verifying funds with mutual banks 
~Determined appropriate levels of adverse actions and apply treatments 
~Contributed to weekly team huddles/meetings 
~ Power Rangers Coach with emphasis on promise card performance 
~Utilized NICE system for listening post and call calibrations 
~Proficient with Sawgrass/Involved with Chordiant use case reviews

Credit Operations Senior Associate

Citibank/AT&T Universal Card Services

November 1995 to February 2002

Evaluated and approved/denied applications for new acquisitions 
~Processed existing accounts for extensions in lines of credit 
~Performed judgmental lending reviews 
~Coached peers to improve their skills and/or performance 
~Assisted as new hire training coach

Customer Assistance Associate

June 1990 to November 1995

Analyzed/reviewed applications for credit approval 
~Answered consumer inquiries and handled dispute resolutions 
~Collected on delinquent accounts 
~Reviewed bankruptcy and probate documents for legal specialists 
~Served as team facilitator and vacation coordinator 
~Trained peers on software and system upgrades/enhancements


Associate in Business Management

Florida Community College Jacksonville

Jacksonville, FL

June 1990 to October 1991


Notary Public

April 2017 to April 2021