Willing to relocate to: Houston, TX – Dallas, TX – Austin, TX
Authorized to work in the US for any employer
September 2017 to Present
Interview applicants for loan worthiness, send out loan disclosures, request income documentation, create member financial profiles for review by underwriting, provide fee estimates for all conventional loan products
Mortgage Support Specialist
April 2016 to September 2017
Originate, track & prioritize multiple projects for mortgage department workflow. Assign/transfer/re-assign loan files to loan officers and troubleshoot errors, Research & upload supporting loan documents; assets, disclosures, income. order credit reports, tax assessments, lock rates per FMNA guidelines and setup all files with proper loan product. Follow Up, with loan officer team and members to verify proper lending application Information. Collaborate/Train new support members and lead support team in workflow schedule. Communicate referrals to phone team & other departments.
June 2015 to April 2016
Assisted loan officers with administrative and lending tasks, researching tax assessments and all conventional loan file preparation. Created new loan files; transfered files to Home Equity/ FHA/ VA & Pulled credit and uploaded supporting documents through cadence onbase system. Supported mortgage lending team with additional requests and special research projects.
Fraud Advisor Agent
October 2014 to May 2015
Assist clients with fraud breach issues, collections, enrollments, credit analysis/monitoring alerts, answered inbound/outbound calls for high volume call center, trained new agents for support, troubleshot all concerns before escalating to provide the best resolution and client retention, created fraud cases for investigations team and advised consumers on all fraud disputes and account/ inquiry removals with credit bureaus. Analyzed credit history for account recovery.
Met all call metric QA goals for four major corporate breaches. (Anthem, Morgan Stanley. Sony & Home Depot)
Customer Service Representative
May 2014 to October 2014
Process all incoming RMA requests/emails and troubleshot customer and vendor issues/concerns. Reported/identified repeating issues to engineering. Coordinated with technicians and managers for best solutions. Tracked and maintained eticket system for timely response. Followed up with customers and sales team to exceed client expectations. Took initiative with accounting and shipping to expedite purchase orders and resolve discrepancies of SSD products going to client.
January 2014 to April 2014
Assisted claims reps and office manager with inputing all EOI forms during annual open enrollment process, insurance policy sales, prepared client billing invoices, distributed mail, filed forms, and additional tasks as needed.
BFA in Studio Art Photography
Meals on Wheels
March 2013 to Present
Volunteer for sorting canned goods & creating care packages for delivering meals to seniors in local downtown community during holidays.
Capital Area Food Bank
June 2014 to Present
Sort, package and inspect food items for community care packages distributed to low income families. Participate in several local 5k events throughout the year.
• Reliable self-starter, multi-tasking guru, impeccable work ethic, professional problem solver and diplomatic team player. Retail and administration management experience, Strong Attention to detail,
Ability to organize/prioritize and follow through on assigned tasks with the big picture in focus.
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