Dynamic, energetic accelerated learner with a record of achievement and demonstrated success with sales growth, customer service and marketing. Seeking to obtain fast paced, revolving atmospheric career with growth opportunities. Highly charismatic with exceptional team building and personal skills.
September 2016 to May 2017
Currently licensed in North Carolina, Virginia, Louisiana, Minnesota and Virginia. Analyst position requires to build relationships with clients to ensure their overall financial picture is solidified by accessing equity that is not being utilized. Analyst must be in constant contact with the customer and review documents received to ensure the qualification of their investment.
April 2010 to December 2016
Sixth Cents Marketing and Consulting was introduced in 2010 to help small to medium size businesses to gain and retain clients and further develop their marketing strategies. It is the goal of the company to offer specific marketing campaigns to be both cost effective and introduce brand recognition/loyalty to further increase repeat customers and referral business.
Customer Service Coordinator
September 2009 to April 2010
Provided information to clients about current and future investments. I was always in the top 10% of employee production and review and was nominated to help train the newer employees as they went through the training process.
Loan Process Coordinator
July 2006 to October 2007
January 2006 to May 2006
Coordinator duties include primary contact for brokers, account executives, processors, underwriters and closers. Daily tasks include all aspects of the loan process. Underwriting, processing, closing loans. Locking broker loan, answering scenario question, managing a large pipeline and collaborating with all inside and outside staff to provide excellent customer service and decrease turn times
*Developed new software for POS & LOS system
*Wrote policies and procedures and training manuals for new system
September 2005 to January 2006
Primary contact for broker relations. Processing duties include clearing conditions to clear loans for close and preparing the closing packages. Maintain contact with attorneys, brokers, account executives to provide smooth closings and excellent customer service.
Senior Wholesale Account Manager
January 2005 to August 2005
Processing broker’s loans while maintaining pipeline under multiple sales executive’s territories with explosive growth.
Primary contact for clients to assist with producing, submitting and closing both ALT A and sub-prime loans. Account executive support in both sales and territory development.
Lending Service Representative/Sales
June 2003 to January 2005
Manage and maintain territory pipeline while assisting with account manager duties including building customer relationships and maintaining rapport and providing distinguished customer service by maintaining knowledge of product and underwriting guidelines. Working closely with national account manager to provide solutions to build territory and increase revenues.
1998 to 2002
Core Competencies include:
•Pipeline management •Correspondent production •Team Building and Training
•Territory Growth/ Development •Customer Service