To be a productive part of a team wherein customer service and assistance is a priority.
Authorized to work in the US for any employer
June 2014 to Present
Provide post-discharge care transition case management, care coordination and support functions for the Care Transitions program. This includes coordination, management, follow-up on non-direct and direct clinical interventions and follow-up calls to reinforce education, coordination and continuity of care. Responsible to assist Care Transitions Coaches in the coordination and implementation of various interventions related to post-discharge care transition interventions. Coordinate the integration of the care transition interventions as necessary between related providers, services and resources. Ensure compliance with quality improvement, coordination of care, case management and care transition programs as applicable.
HOME TRANSITIONAL COACH
2015 to 2016
Coordinate completion of in home comprehensive assessments; Assure follow up medical care and coordinate plan of care with primary care provider. Establish a plan of care with the patient, caregiver and health care team. Telephonic support to assigned patients. Enhance communication and collaborative relationships with multidisciplinary team members. Active engagement of the patient, caregiver and informal caregivers including education, support and self management skills. Monitors health needs and coordination of community resources. Identify and arrange ancillary services needed in the home.
Patient Account Representative
December 2006 to June 2014
Coach @ Baptist Hospital
Account Rep; Duties include visiting patients and assisting them with insurance needs, ie., medical assistance; medicaid or other type of medical insurance (including disability) duties included interviewing patient and qualifying them for programs available in the community to fit their needs; preparing application and obtain documents necessary to process application, assist with financial needs and finding resources for the patients in need of home care;
2003 to 2006
Visited and worked closely with members interested in Medicare coverage and benefit information. Completed application process, obtain required documents and acted as an agent for the company in negotiation benefits and coverage as well as obtaining other resources for them.
1999 to 2003
Worked closely with clients to obtain the best possible health, life, and dental insurance policy suitable for their needs; prepared and obtain proper documentation for approval; obtained quotations from insurance companies as well as provided alternatives to best service their needs; worked as a broker through companies such as Preferred Medical Plans; Vista Health Plans, Neighborhood Health; and The Dardick Agency.
1991 to 1998
1980 to 1990
Litigation Secretary/ Office Manager
2001 to 2009
National Certificate in Certificate and credits
215 License in State of Florida
Health & Life Insurance Agent
15 years experience in 1) Healthcare Medicaid and Medicare, including but not limited to care asssistance for the elders; disability and financial assistance; 2) Broker/ Independent Agent – health insurance, life insurance sales.
-15 years experience working with attorneys as a paralegal in real estate, family law, general litigation and automobile claims (plaintiff/ defendant work)
-5 years experience Independent Recruiter- Review Resume; Contacts possible canditates; Interview; Connect Candidates with Employer.
— Bilingual (English- Spanish) fluently
–Can confidently work in MS Word, MS Excel, MS Access, and MS Power Point; and other related programs
—Excellent verbal and communication skills
—Self-starter/able to work under pressure
—Extremely confident in client communication