Insurance Consultant – Sutherland Global Services
June 2012 to Present
Assess client needs, recommend insurance policies, and solidify sales. Successfully sold insurance policies for Mutual of Omaha and AFLAC. Exceeded more than 110 percent of sales goal. Consistently exceeded quality-monitoring scores over 98 percent.
Quality Assurance Specialist
July 2013 to December 2013
Mentored twenty-two agents to insure they meet their full potential. Monitored calls for each agent according to guidelines set by BCBSKS.
September 2011 to May 2012
Educated customers about healthy pet foods and supplements. Operated cash register. Oversaw training of new employees. Provided timely feedback to both customers and employees.
Head Teacher in Toddler Classroom
January 2011 to September 2011
Created and taught differentiated lesson plans. Communicated daily with parents to discuss childrens’ progress. Advocated for children with learning difficulties.
October 2009 to December 2009
Created and taught differentiated lesson plans in all subject areas. Provided individual educational support to students. Evaluated student reading progress using Running Reading Record. Formed dynamic relationships with students based on mutual respect.
Bachelor of Arts in Inclusive Education and English Literature