Insurance Agent – State Farm Insurance
March 2011 to Present
listening to customer requirements and presenting appropriately to make a sale; maintaining and developing relationships with existing customers in person and via telephone calls and emails; cold calling to arrange meetings with potential customers to prospect for new business; responding to incoming email and phone inquiries; acting as a contact between a company and its existing and potential markets Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Resolve customer complaints regarding sales and service. Monitor customer preferences to determine focus of sales efforts. Review operational records and reports to project sales and determine profitability. Direct, coordinate, and review activities in sales and service accounting and record keeping.
February 2009 to March 2011
Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees. Prepares work schedules and prioritizes work. Answers questions and resolves difficult or complex problems presented by tellers or other staff. Ensures adherence to university policies and procedures concerning teller functions. Examines tellers’ reports of daily transactions for accuracy. Verifies cash when overages/shortages occur; assists tellers when balancing problems occur using knowledge of common errors. Performs duties of subordinate tellers such as mail-in cashier duties, check distribution or other duties to facilitate work flow as required.
High School Diploma