Account Manager, Major Accounts – ADP
West Orange, NJ
Payroll Professional eager to apply academic and professional background in business management and payroll towards launching a successful career in exchange for demonstrated drive, commitment, and superior job performance.
Account Manager, Major Accounts
August 2017 to Present
• Operating as lead point of contact for portfolio of 40+ accounts.
• Ensure the timely and successful delivery of solutions according to customer needs.
• Help clients through email, phone, online presentations, and screen sharing to resolve all service related needs related but not limited to: payroll, taxes, reporting, general ledger, accruals, garnishments, 401K, labor laws, etc.
• Utilized time management programs daily to promote effectiveness.
• Serve as client reprehensive to other departments, collaborating with HR, Time & Attendance, and Technical Support.
Payroll Support Specialist, Major Accounts
January 2016 to August 2017
• Leverage strong interpersonal skills and product knowledge to execute daily customer- centric activities.
• Assigned as a resolution specialist to handle complex client issues regarding payroll, accounting, and tax.
• Provide critical and accurate statutory information regarding payroll compliance to clients.
• Conduct correspondence with clients through advanced product knowledge on multiple platforms.
• Assigned as a tier II resolution specialist to handle client requests relating to products and services ranging from routine to complex problems.
September 2013 to January 2016
• Monitor and manage guest satisfaction in order to ensure great dining experience and build customer base.
• Manage front and back of house to ensure effective working of restaurant and meet operational expectations.
• Administrative, clerical, and scheduling tasks.
• Maintain phones lines and accurate cash tills.
• Maintain proper working conditions to comply with health and safety standards.
• Provide direction to employees in regards to operational and procedural concerns.
Business Administration and Management